Norstar configuration programming mode

This is to enter the installer's (aka: Configuration) programming.  

Warning: if you don't know what you're doing, you can really mess things up in this mode.

This process is best done from a 7310, 7316, or 7324 model phone.  They look as so:

It's best if you can use a phone at a location that not the main answering position. The reason for this is that once we enter programming, you will not be able to answer the phone. Unfortunately, at some locations (smaller business), the only 7310 or 7324 is the operator's phone. In that case, do the programming early in the morning or wait until closing time.

Before you can enter programming mode, the phone must be idle - you cannot be on a call, nor can you have calls holding on that phone.

To enter the Administrative programming mode you press these buttons:

FEATURE, * * 266344

you'll be prompted with PASSWORD:

enter 266344

If the screen changes, you're in. If the PASSWORD: prompt just stays there, it means the default administrative password has been changed.

To Exit the programming mode and anytime, just press the little red (orange) Rls button.

Now, if your password didn't work. Here's some suggestions on how to get it.

• go in the room where the phone system is located (grey box that say NT or Meridian on it) see if there is any papers or manuals left laying around nearby.

• look on the phone system itself, often times if an installer changes the password, he'll scribble it somewhere on the case, or inside the cover.

• ask around the office to see if anyone remembers when the phone system was installed and if there were any books. Usually, if the password was changed, it was left written on the books or in some notes with the books.

• at last resort, if you know the name of the person or company that actually installed the phone system, call them to see if they would have changed the password. And if so, what is it likely to be. At most telecom companies I did work for, if they had a policy of changing the password, they usually had only a handful of passwords they used over and over. Don't be shy about asking - this is YOUR phone system. Logging into the ADMIN programming mode is a completely normal end-user function. It's not like you're trying to steal their thunder (aka: their billable hours).

In the event there is noway to retrieve the password, you have two options:

1. Do a system "factory reset" which will wipe out ALL programming.  See my video here

2. Get a "Norstar RAD" or contact an installer with a RAD to come reset the password for you.  This option preserves all programming.